Analysis of the Educational Application Users Satisfaction Levels by Using the Integrated Entropy Weight VIKOR Method

A product review is an essential metric to understand the acceptability level of users. This rating process often implemented measure quality and excellence a product. It also helps decision-making processes potential users regarding implementation applications, due observation many options. Furthermore, enables comparison applications before imminent subscription. In this case, analyze various levels perform selection within Google Play Store based on experiences other subscribers. The found benefit students software developers, concerning strengths weaknesses applications. For subsequent modifications products are mostly supported by during development. From context, developers need incorporate Multi-Criteria Decision-Making (MCDM) models, best worst Therefore, study aims assess important criteria expected seven educational service using integrated Entropy Weight-VIKOR method. report, were selected highest number in Store.All criterion’s mass was calculated through entropy weight To rank application eight criteria, VIKOR method subsequently used. results showed that qualities Khan Academy Udemy, with Socratic being lowest. Some such as download (Cr 1 ), video 2 cost 3 teacher 8 ) suggested for improvement. these results, thev-value did not affect rankings Academy, or Socratic, although it influenced positions indicated Udemy had excellent customer satisfaction levels, functionality few specific complaints. However, high complaints from individuals low satisfaction. Based comparative analysis carried out baseline study, analytical validation. better outputs observed present than analysis, having three stable ranking positions.